We, Colette & Jules, are the operator of the www.colettejules.ch website and the services offered on it and are therefore responsible for the collection, processing and use of your personal data and the compatibility of data processing with applicable law.
Thank you for your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
Storage of access data in server log files
You can visit our website without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, date and time of retrieval, transferred data volume and the requesting provider.
This data is used exclusively to ensure trouble-free operation of the site and to improve our services. They do not allow us to draw any conclusions about your person.
Data collection and use for contract processing and when opening a customer account
We collect personal data when you voluntarily provide us with it in connection with your order, when you contact us (e.g. via contact form or e-mail) or when you open a customer account. Which data are raised, are evident from the respective input forms. We use the data provided by you for contract processing and processing your enquiries. After complete completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted at the end of the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use more data, which is permitted by law and about which we inform you below.
The deletion of your customer account is possible at any time and can take place either by a message to the contact possibility described below or over a function intended for it in the customer account.
Data collection and use when the website is used by a registered customer
During the use of the website by registered customers who are logged in, we collect data for statistical reasons and to ensure the smooth functioning of the website. In particular, the following data is collected:
- the type, frequency and intensity of use of the website
- the duration of your registration.
Data collection and use when concluding sales contracts
If you want to buy a product on our website, we need different data for the completion of the sales contract. You must enter the following data:
- Name and first name
- Postal address / Delivery address
- email address
- Payment details (depending on the payment method chosen)
- Login data
- Phone number.
The collection of the telephone number serves to provide you with after-sales services (if necessary). The telephone number is not used to call you for advertising purposes. Your telephone number will also not be passed on to third parties in the marketing sector. The provision of further data is voluntary. If you are registered and have a customer account, we store your data for the next purchase.
In connection with your orders on the website, the processing of your orders and the provision of the services you requested, we collect, store and process the following additional data:
- Information about the products ordered;
- Information on the services ordered;
- Data on your ordering, purchasing and payment behaviour;
Data transmission for the fulfilment of the contract
We only pass on personal data to third parties if you have expressly consented, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship.
We also pass on your data to third parties insofar as this is necessary within the framework of the use of the website and the execution of the contract, namely the processing of your orders, the processing of your purchases, the delivery of your ordered products and their payment, for the provision of the services requested by you as well as the analysis of your user behaviour. The use of the data passed on for this purpose by third parties is strictly limited to the aforementioned purposes.
Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institution and payment service provider commissioned by us or to the selected payment service in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider using your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
In the area of card payment (direct debit/girocard/credit cards) we work together with the payment service provider Stripe.
Within this framework, in addition to the purchase amount and date, card data is also transmitted to the above-mentioned company.
All payment data and data on any chargebacks that may occur are only stored for as long as they are required for payment processing (including the processing of possible chargebacks and debt collection) and for combating misuse. As a rule, the data are deleted no later than 13 months after their collection.
In addition, further storage may take place if and as long as this is necessary to comply with a statutory retention period or to pursue a specific case of misuse. The legal basis for data processing is Art. 6 Para. 1 f) Basic Data Protection Regulation.
You can request information and, if necessary, correction or deletion as well as the restriction of the processing of your data and/or, if necessary, object to the processing of your data. If you have any questions regarding data processing by Stripe or the assertion of your aforementioned rights, you can visit https://stripe.com/fr-ch/privacy
Furthermore, you have the right to complain to a supervisory authority. We would like to point out that the provision of payment data is neither required by law nor by contract.
Data transmission abroad
We are also entitled to transfer your personal data to third parties abroad if this is necessary for the purposes stated in this data protection declaration. In doing so, it goes without saying that we comply with the statutory provisions on the transfer of personal data to third parties. These are obligated to the same extent as we ourselves to data protection. If the level of data protection in a country does not comply with Swiss or EU data protection law, we will contractually ensure that the protection of your personal data corresponds at all times to that in Switzerland or the European Economic Area (EEA).
Right to information, deletion and correction
You can request information about your personal data stored by us at any time or view and change these by logging in to our website with your login data. A formal request for information must be made in writing and with proof of identity.
You can also request that your data or your user profile be deleted or corrected at any time. This can be done by sending a corresponding request by e-mail to email@example.com . We would like to point out that in this case we also reserve the right to demand proof of identity and that in the event that your data is deleted, our services can no longer be used or not fully used.
You can revoke your consent to certain data processing at any time with effect for the future.
Please note that legal retention periods apply to certain data. These data must be stored by us until the end of the period. We block these files in our system and use them exclusively to fulfil our legal obligations.
We use suitable technical and organisational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
If you register with us as a buyer, access to your account is only possible after entering your personal password. This password must be kept confidential and secure.
You must always keep your payment information confidential and close the browser window when you have finished communicating with us, especially if you share your computer with others.
We also take internal company data protection very seriously. Our employees and the service companies commissioned by us have been obligated by us to secrecy and compliance with data protection regulations.
Use of data when registering for the e-mail newsletter
If you subscribe to our newsletter, we will use the data required for this purpose or provided separately by you in order to send you our e-mail newsletter regularly in accordance with your consent. You can unsubscribe from the newsletter at any time by sending a message to the contact address given above in the section "Claim for information, deletion and correction" or in the imprint.
Use of data for postal advertising and your right of objection
Furthermore, we reserve the right to store your first and last name, your postal address and to use them for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact address stated in the previous section "Claim for information, deletion and correction" or in the imprint.
If necessary, we use so-called re-targeting technologies. Your user behaviour on our website is analysed in order to be able to offer you individually tailored advertising on partner websites. Your user behaviour is recorded under a pseudonym.
In order to provide you with personalized services and information on our website (on-site targeting), we use and analyze the information we collect about you when you visit the website and purchase or sell from us. The analysis of your user behaviour can lead to the creation of a so-called user profile. The usage data is only merged with pseudonyms, but never with non-pseudonymised personal data.
To evaluate your usage behavior, we use various applications that work with cookies. Further information on cookies and the prevention or rejection of cookies can be found in the following section.
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages.
These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser during your next visit (persistent cookies).
You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted.
Use of Google (Universal) Analytics for Web Analytics
This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.ch). Google (Universal) Analytics uses methods that enable the analysis of your use of the website, such as "cookies", text files that are stored on your computer.
The information generated about your use of this website is generally transmitted to a Google server in the USA and stored there.
By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.
You can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) as well as Google from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data from this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click the link again.
For reasons of completeness, we would like to point out that in the USA there are monitoring measures by US authorities which generally permit the storage of all personal data of all persons whose data has been transferred from the Union to the USA. This happens without differentiation, limitation or exception based on the objective pursued and without any objective criterion that would allow the US authorities to restrict access to the data and its subsequent use to very specific, strictly limited purposes that could justify the intervention associated with both access to and use of this data. Furthermore, we would like to point out that in the United States there are no legal remedies available to data subjects that would allow them to access, rectify or delete their personal data or that there is no effective judicial protection against general access rights of U.S. authorities. We explicitly draw the attention of the data subject to this legal and factual situation in order to make an informed decision to consent to the use of his/her data.
Use of Instagram Social Plugins
Our website uses social plugins ("Plugins") from Instagram, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram").
The plugins are marked with an Instagram logo, for example in the form of an "Instagram camera". An overview of the Instagram plugins and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges.
If you visit a page on our website that contains such a plugin, your browser will connect directly to Instagram's servers. Instagram sends the content of the plugin directly to your browser and integrates it into the page. This integration tells Instagram that your browser has accessed the appropriate page on our site, even if you do not have an Instagram profile or are not logged into Instagram. This information (including your IP address) is transferred directly from your browser to an Instagram server in the USA and stored there.
If you are logged in to Instagram, Instagram can immediately assign your visit to our website to your Instagram account.
If you interact with the plugins, for example by pressing the "Instagram" button, this information is also sent directly to an Instagram server where it is stored.
The information is also published to your Instagram account and displayed to your contacts.
If you do not want Instagram to associate the data collected through our website directly with your Instagram account, you must log out of Instagram before visiting our website. You can also use add-ons for your browser to completely prevent Instagram plugins from loading, e.g. the script blocker "NoScript" (http://noscript.net/).
Using Facebook Plugins
Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". You can find an overview of the Facebook plugins and their appearance here: http://developers.facebook.com/plugins
If you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has called up the corresponding page of our website, even if you do not have a Facebook profile or are not logged on to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook profile. If you interact with the plugins, for example by pressing the "Like" button or commenting, this information is also sent directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's data protection information: http://www.facebook.com/policy.php
If you do not want Facebook to associate the data collected through our website directly with your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plugins with add-ons for your browser, e.g. with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/) or the script blocker "NoScript" (http://noscript.net/).
Use of Pinterest Plugins
Our website uses so-called Social Plugins ("Plugins") of the social network Pinterest, which is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA ("Pinterest"). The plugins are marked with a Pinterest logo. An overview of the Pinterest plugins and their appearance can be found here: https://developers.pinterest.com/docs/getting-started/introduction/
If you call up a page of our website which contains such a plugin, your browser establishes a direct connection to the servers of Pinterest. The content of the plugin is transmitted by Pinterest directly to your browser and integrated into the page. Through this integration, Pinterest receives the information that your browser has called the corresponding page of our website, even if you do not have a Pinterest profile or are not logged in to Pinterest. This information (including your IP address) is transmitted directly from your browser to a Pinterest server in the USA and stored there.
If you are logged in at Pinterest, Pinterest can assign your visit to our website directly to your Pinterest profile. If you interact with the plugins, e.g. press the "Pin it" button or make a comment, this information is also transmitted directly to a Pinterest server and stored there. The information may also be published on your Pinterest profile and displayed to your Pinterest followers.
If you do not want Pinterest to associate the data collected through our website directly with your Pinterest profile, you must log out of Pinterest before visiting our website. You can also prevent the loading of Pinterest plugins with add-ons for your browser, e.g. the script blocker "NoScript" (http://noscript.net/).