Shipments and returns
Shipping your package
Packages are generally dispatched within 2-5 days after receipt of payment and are shipped via the Swiss Post with tracking and drop-off without signature. They are sent with a tracking number and delivered without signature. Packages can also be delivered against signature. Please contact us before choosing this delivery method, as it involves additional costs. Whatever the delivery method chosen, we send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
If you wonder about the impact of online shops on the environment, we also offer you to have your order sent in reused boxes. This option can be selected at the time of check out.